At approximately 5:45PM on June 19th, CSE-IT began receiving reports of issues regarding its home directory storage servers. Symptoms include logging in to a UNIX system and having only a desktop picture and terminal window available, with no menu bar or launcher. Our analysis indicates a repeating and intermittent bug in our storage servers software is periodically causing the server to not respond to requests, requiring a reboot. This also occurred several times last week, and while our servers were restarted this weekend during the maintenance window, the behavior has returned.

We have rebooted the server on which the issue was occurring today. If you encounter the issue described, please email csehelp@umn.edu and include the hostname of the computer on which you were attempting to log in. This will help our system administrators seek a permanent fix for the bug.

While there no known storage server issues at this time (1:45PM Wed 20-Jun), we do not have the ability yet to predict the malfunction or remedy it permanently.

We will update this notice as necessary to reflect current storage server status.

Log: ~9:15AM, Wed Jun 27th — server issues returned for (at least) one storage server. Server was restarted to clear the problem.

Log: ~1:30PM, Thurs Jun 28th — server issues returned for (at least) one storage server. Server issue was cleared by ~1:45PM.

Log: ~8:45AM, Fri Jun 29th — server issues returned for (at least) one storage server. Server issue was cleared by ~10:00AM.

Log: ~12:06PM, Mon Aug 20th - server issues returned for (at least) one storage server. Server issue was cleared by ~12:28PM.

Service affected: 
CSE-IT Major Incident In Progress: Home directory storage, Fri 29-Jun-2018
Status: 
Resolved
Departments affected: