File Server cs-fs-13 Down

The File server cs-fs-13 was experiencing issues. This has lead to login issues with the CSELab Machines and Vole. The CSE-IT Administrators have rebooted the cs-fs-13 file server. The issue seems to be resolved at this time. If you are still having any issues email us at

Printing, Home directories, Samba shares

At approximately 9:50 AM we began receiving reports of users unable to print to printers hosted on Users are also unable to access their Samba drives. We also have reports of some users having issues logging in to Unix home directories. It is not clear if these issues are related or not at this time. We are working on resolving this issue. Thank you for patience. 

VOLE Login

We are currently experiencing issues with two of our VOLE nodes. We are aware of the issue and are working on a fix. You will likely see the error "All configured authentication methods failed" and "Socket error when logging in: client-socket"

Wired Network Outage

East Bank and Remote Sites are experiencing connectivity issues. Engineers are curretly working on restoring all impacted sites

For future status updates, information can be found on the Office of Information Technology's IT Service Status page:

Power Outage

At around 8:20 this morning Keller Hall suffered a power outage. The power came back at around 9:20 but multiple systems are still affected. You may experience networking issues and/or login issues. We are working on getting all services back up and running ASAP. Thank you for your patience.

Poster Printing

Our poster printer needs a replacement part and we are unable to print posters while we are waiting for it to arrive. We do not have a specific ETA on this issue right now but we will let you know when we have more information. Thank you for your patience. 

: We anticipate the restoration of Poster Printing Services by Friday, 7 December. Please contact us if you have further questions.

VOLE may have sign in errors

Users attempting to log in to vole machines receive the error "Xrdp failed to start: Exit code 1" Some users may still be able to log in. Please contact us by email at 

Update: As of 12:00PM on the 26th of November, 2018, this issue has been resolved. 

VOLE is currently down

VOLE is currently experiencing issues, displaying a message that reads: "Xrdp failed to start: Exit code 1"

Our systems administrators are currently working towards a solution. VOLE 3D is currently still functioning.

UPDATE 21 November at 12:15PM: Our system administrators have provided the following analysis of the issue: 

Incident Description: Users attempting to log in to vole machines receive the error "Xrdp failed to start: Exit code 1"

Power outage affecting Servers and Networking

Around 8PM on September 20th, we experienced a power outage, due to the storms in the area that affected all login servers, and several networks that impacted the ability to log into managed machines throughout the college. We are currently actively working on restoring these services.

Update: As of 9:15 AM on Friday, September 21, Netowrking is back up, and Windows logins are working. Our virtual machines are still down, which affects Linux logins & home directories.

Mathematica and Matlab Access

When attempting to downloading Matlab or Mathematica from the CSE-IT website the user will receive the error: "Unable to determine user access". We are aware of this issue and our web team is currently working on a fix. Thank you for your patience.