VOLE is currently down

VOLE is currently experiencing issues, displaying a message that reads: "Xrdp failed to start: Exit code 1"

Our systems administrators are currently working towards a solution. VOLE 3D is currently still functioning.

UPDATE 21 November at 12:15PM: Our system administrators have provided the following analysis of the issue: 

Incident Description: Users attempting to log in to vole machines receive the error "Xrdp failed to start: Exit code 1"

Power outage affecting Servers and Networking

Around 8PM on September 20th, we experienced a power outage, due to the storms in the area that affected all login servers, and several networks that impacted the ability to log into managed machines throughout the college. We are currently actively working on restoring these services.

Update: As of 9:15 AM on Friday, September 21, Netowrking is back up, and Windows logins are working. Our virtual machines are still down, which affects Linux logins & home directories.

Mathematica and Matlab Access

When attempting to downloading Matlab or Mathematica from the CSE-IT website the user will receive the error: "Unable to determine user access". We are aware of this issue and our web team is currently working on a fix. Thank you for your patience.

University Wide Network Outages

Beginning at 1:57 PM on August 15th, there were University wide outages for Wired and Wireless internet connectivity. The majority of these services were restored by 4:30 PM on August 15th, however we are currently still experiencing issues that may prevent login, or access to network drives and other services. We have been able to restore partial service to these features as of 8:41 AM on August 16th. Please contact us at csehelp@umn.edu with any issues that may continue, as we work to restore full functionality.

CSE-IT Major Incident In Progress: Home directory storage, Fri 29-Jun-2018

At approximately 5:45PM on June 19th, CSE-IT began receiving reports of issues regarding its home directory storage servers. Symptoms include logging in to a UNIX system and having only a desktop picture and terminal window available, with no menu bar or launcher. Our analysis indicates a repeating and intermittent bug in our storage servers software is periodically causing the server to not respond to requests, requiring a reboot.

CSE-IT supported websites that depend on a CSE-IT managed database, and CS UNIX accounts

During the CSE-IT maintenance window Sunday morning, 5/20/2018, a firmaware update resulted in some CSE-IT Virtual Server infrastructure becoming unavailable. Services affected include CSE-IT supported websites which depend on a CSE-IT managed database, and Computer Science UNIX accounts.

Resolved 2:27 p.m. 5/20/2018

[Major Incident] vole.cse.umn.edu – SSH connection shut down abnormally

At approximately 10AM today, CSE-IT began receiving reports of issues regarding  linux systems rebooting.  There was a problem with the scheduler for the task that was supposed to have rebooted systems at 4 a.m. this morning.  That reboot was announced last week.  A full postmortem will be done to find the exact cause of the problem.
We are very sorry for the problems this caused.


Planned Keller Data Center Outage

Most OIT and CSE-IT systems were down for maintenance on Saturday and Sunday.  CSE-IT Services that were affected included:

  • CS e-mail
  • CSE-IT Home Directories
  • CSE-IT Project Space
  • CSE-IT Databases and Websites
  • Networking

Maintenance has been completed.

Services that are stilll unavailable:

  • CS Samba Drive

Please report any additional issues that persist to csehelp@umn.edu

mysql database server

Our mysql server has stopped working a couple of times today. We are actively working to determine the cause and come up with a solution. If you notice any issues please report them right away. At 10pm we will briefly shutdown the servers to apply a patch.