During the CSE-IT maintenance window Sunday morning, 5/20/2018, a firmaware update resulted in some CSE-IT Virtual Server infrastructure becoming unavailable. Services affected include CSE-IT supported websites which depend on a CSE-IT managed database, and Computer Science UNIX accounts.
Resolved 2:27 p.m. 5/20/2018
At approximately 11:30 PM on 5-10-2018, we received complaints that MATLAB had become inaccessible. Some changes were made to the University's MATLAB license server, and we have modified our license file accordingly to fix the issue. If you are still experiencing concerns with MATLAB, please feel free to email email@example.com or call 612-625-0876.
CSE-IT Major Incident Resolved [April 24, 2018 – 9:40AM]: At 9:30AM, CSE-IT began receiving reports of issues regarding one of our file servers. Symptoms include: successful login, but no documents or avaialble quota. Our analysis indicated a virtual machine issue, which we believe is resolved as of 9:40AM.
If you are still having the symptoms described above, please contact CSE-IT immediately at 5-0876 or firstname.lastname@example.org.
CSE-IT Major Incident Resolved 04/23/18: At 12:50 pm, CSE-IT monitor services reported trouble with the networking in Keller 2-209. Symptoms included: the affected machines
Most OIT and CSE-IT systems were down for maintenance on Saturday and Sunday. CSE-IT Services that were affected included:
- CS e-mail
- CSE-IT Home Directories
- CSE-IT Project Space
- CSE-IT Databases and Websites
Maintenance has been completed.
Services that are stilll unavailable:
- CS Samba Drive
Please report any additional issues that persist to email@example.com
There was a power outage in Keller Hall at about 6 p.m. The power was out for approximately 1 hour, and affected most of the building's offices and labs. The main Data Center power was not affected, but the chillers went out and temperature reached 87 degrees. The chillers are back on now. Most of the offices and labs will be down until Monday. The CSE Labs are up except for 4-254 Keller Hall which will be down until Monday.
The EECS-VPN server experienced complete hardware failure after the scheduled power outage on Monday. CSE-IT is working on a replacement solution and recommends SSH Tunnels until VPN is available again. ETR Friday PM or Saturday. Please contact the Service Desk if additional assistance is needed.
Our mysql server has stopped working a couple of times today. We are actively working to determine the cause and come up with a solution. If you notice any issues please report them right away. At 10pm we will briefly shutdown the servers to apply a patch.
Last Friday, January 6, 2017, Research websites were temporarily down. The issue has been resolved. Please contact us if you continue to experience any issues with research sites.
On Tuesday, October 4 2016, CSE-IT will be replacing the UPS in three network network closets in Keller Hals. The will result in networking switches to be powered off. Some Keller Hall offices on 4th, 5th and 6th floors will lose their network for about 5 - 15 minutes.
This will begin at 7:00 a.m. and will be finished at 7:15 a.m. If any networking problems still persist, please contact CSE-IT.