CSE-IT Contact Info
Keller Hall - Room 1-201
Office Hours: M-F 8:00 AM - 5:00 PM
612-625-0876
csehelp@umn.edu
Or use the red phone in the labs.

CSE-IT Service Status

CSE-IT Systems status notifications
For University-wide notices view OIT Service Status.

We are aware of the following issues. Contact csehelp@umn.edu for other questions.
CS Samba Shares - Degradation (service available but has issues)

CS Samba shares are currently affected by an ongoing issue with nfs mounts. The issue seems intermittent so you may be able to mount your Samba share and then no longer be able to access it. We are aware of this issue and are working on a fix. 

Reported on January 23, 2019

No planned service disruptions are currently in progress.

Resolved service disruptions

The following service disruptions have been recently resolved:
CS-FS-05 Down - Degradation (service available but has issues)

CSE-IT Major Incident Alerted 5/20/19: At 9:52am.
"One of CSE-IT's file servers ran out of disk space. Users whose home directory resides on this server will be unable to log in or create new files. We are working to correct this situation and hope to have it resolved soon."

CSE-IT Major Incident Resolved 5/20/19: At 10:36 AM, The disk space issue on one of our home directory servers has been resolved, and service has been restored. If you have any issues with the affected services, please email us at csehelp@umn.edu. 

Reported on May 20, 2019

Windows-based servers and services will be down tonight for emergency patching - Outage (service unavailable)

CSE-IT is declaring both an Emergency Change and a Major Incident courtesy of the Microsoft RDP bug described in this article.

University Information Security has directed that all Windows servers and desktops be patched immediately to prevent a large-scale malware outbreak at the Univerisity of Minnesota. Accordingly, CSE-IT system administrators are working to install corrective patches on all of the Windows servers we manage. This list includes:

  • CSE-IT Windows-based printing services
  • School of Physics and Astronomy that CSE-IT administers, including home directory services, web servers, license servers, and print servers

We expect a minimal downtime (< 30 minutes) for any servers we patch. In the event that the server(s) do not reboot normally, we will update this announcement to reflect the status of those services.

CSE-IT does not manage the security patching of managed Windows desktops in the College — the University's Office of Information Technology is responsible for patching UMN managed Windows clients. Windows clients and servers that are not managed centrally are the responsibility of their local system administrators, and they should also be patched ASAP.

Resolution Notes (5/15/19 at 14:19): CSE-IT completed the emergency change this morning and observed no issues with the impacted services. If you have any issues with the affected services, please email us at csehelp@umn.edu. 

Reported on May 14, 2019

Computer Science and Engineering accounts Unification and Alignment in progress

Computer Science and Engineering is migrating from local identity management systems to the university’s central identity management system. For more information, see the Computer Science and Engineering Unification and Alignment FAQ.