CSE-IT Contact Info
Keller Hall - Room 1-201
Office Hours: M-F 8:00 AM - 5:00 PM
Or use the red phone in the labs.

CSE-IT Service Status

CSE-IT Systems status notifications
For University-wide notices view OIT Service Status.

We are aware of the following issues. Contact csehelp@umn.edu for other questions.
CSE Lab Closure - Degradation (service available but has issues)

The Keller Hall CSE Labs in 4-240 and 4-250 will be closed from December 26th through December 30th, 2019, due to network switch over to NGN.


We apologize for any inconvenience.

If you have any questions or concerns, please send an email to help@umn.edu.

Reported on December 16, 2019

Keller Hall Networking - Degradation (service available but has issues)

The network in Keller Hall will be upgraded next week as part of OIT's Next-Generation-Network (NGN) project. Keller Hall was originally scheduled to be upgraded in February of 2020, but OIT has now pushed the timeline up to August and we are doing our best to accommodate their new schedule. 
KELLER HALL DATES: 8/15/2019 - 8/19/2019
OIT installs new network equipment alongside CSE-IT's private network equipment so the private LAN and the OIT network work side by side on or around.

While the work is underway, WiFi and NTS supported Etherjack connections may be disrupted. 
Keller Hall has NTS supported Etherjacks in the classrooms, otherwise the majority of the network connections are on a private LAN run by CSEIT.

Wired network cuts in St. Paul, had a much smaller impact than originally anticipated and most conversions did not cause more than a few minutes of disruption for users in a building where work was being conducted.  Unless users are streaming data/connections, they generally did not notice.  Wired network upgrade work will happen during business hours, from approximately 6:30 a.m. to 3:30 p.m. Migration to the new equipment will generally be performed in the morning hours.  The project team does not expect to perform any building upgrades on weekends or holidays. Overtime work is not in scope. 

Network disruptions that may affect classrooms will be conducted in the early morning hours to the best of our ability to minimize disruptions as much as possible. There will be possible interruptions so if you have classes or ongoing research, please prepare to plan activities for the upgrade period. Consider research and other running processes, classes, meetings with a video component, or events that may be affected. If you have specific processes, applications, etc - that you are concerned about during this period - please send an email to help@umn.edu immediately and someone will get in touch with you right away.

Reported on July 31, 2019

CS Samba Shares - Degradation (service available but has issues)

CS Samba shares are currently affected by an ongoing issue with nfs mounts. The issue seems intermittent so you may be able to mount your Samba share and then no longer be able to access it. We are aware of this issue and are working on a fix. 

Reported on January 23, 2019

No planned service disruptions are currently in progress.

Resolved service disruptions

The following service disruptions have been recently resolved:
CSE Labs Login - Degradation (service available but has issues)

CSE-IT Major Incident Alert (02-19-2020, 4:37pm): At 3:30pm, CSE-IT began receiving reports of issues regarding the CSE Lab machines. Symptoms include: inability to log in to Linux machines and VOLE. We are investigating the cause(s) of the problems and will provide updates once service is restored.

CSE-IT Major Incident In-Progress (02-19-2020, 5:44pm) Update - We are still investigating the cause of this issue. We will continue to update this status page with progress updates as we receive them.

CSE-IT Major Incident In-Progress (02-19-2020, 06:40pm) Update - We expect login issues to improve in the next one to two hours. We will continue to monitor this issue and update this status page as we receive more information.

CSE-IT Major Incident Resolved (02-19-2020, 7:10pm) This issue has been resolved. Logins to CSE Lab machines and VOLE are now functioning as normal. If you continue to have login issues, please contact CSE-IT right away.

Reported on February 19, 2020

Computer Science and Engineering accounts Unification and Alignment in progress

Computer Science and Engineering is migrating from local identity management systems to the university’s central identity management system. For more information, see the Computer Science and Engineering Unification and Alignment FAQ.